Mossroam FAQ: Your eSIM Help Center

How can we help you today?

Is my device compatible with Holafly eSIMs?
How do I install my eSIM?
My QR code isn’t working. What should I do?

Everything you need to know about our eSIMs

About eSIMs Icon

About eSIMs

Discover all the features of our eSIMs.

What Happens to Unused Data After the End of My Plan?>
How does Mossroam eSIM Work?>
How to Get a Mossroam eSIM with a QR Code?>
How Long Does It Take for an eSIM QR Code to Arrive?>
How to use an eSIM Icon

How to use an eSIM

Use your eSIM for sharing data, calls, and more.

Can I Use My eSIM as a Dual SIM?>
Can I Use Two eSIMs at the Same Time?>
How Many Times Can I Use My eSIM?>
When Should I Delete an eSIM?>
Why Am I Receiving Text Messages (SMS) on My eSIM?>
Can I Use an eSIM and a Physical SIM at The Same Time?>
What Happens When You Use All Your Data?>
How to Delete an eSIM?>
Can I Use WhatsApp with an eSIM?>
When Does My eSIM Activate, and When Does It Start?>
How to Activate Hotspot and Share Data with Your eSIM?>
Compatibility Icon

Compatibility

Make sure your device is compatible with our eSIMs.

Is My Phone eSIM Compatible?>
Is my Samsung eSIM compatible?>
Is the Samsung Galaxy S20 FE eSIM Compatible?>
Is The Samsung Galaxy S10 eSIM Compatible?>
Is the Samsung Galaxy S21 eSIM Compatible?>
Is the Google Pixel eSIM Compatible?>
Is the Google Pixel 3 eSIM Compatible?>
Is the Google Pixel 5 eSIM Compatible?>
Is the Huawei eSIM Compatible?>
Is the Huawei P30 Compatible with eSIM?>
Is the Huawei P20 eSIM Compatible?>
Is the Motorola eSIM Compatible?>
Is The Motorola One Vision eSIM Compatible?>
Is The Motorola Edge eSIM Compatible?>
Is My iPhone eSIM Compatible?>
Is the iPhone 8 eSIM Compatible?>
Is the iPhone 7 eSIM Compatible?>
Is the iPhone X eSIM Compatible?>
Is My Xiaomi eSIM Compatible?>
How to Know if a Laptop is eSIM Compatible?>
Is My Phone Unlocked to Use with Another Carrier?>
eSIM Setup Guide Icon

eSIM setup guide

Learn about the installation and activation process.

How Do I Set Up My eSIM?>
When to Install and Activate Your Mossroam eSIM?>
How to Install and Activate an eSIM on Your iPad?>
How to Install and Activate an eSIM on a Nokia Phone?>
How to Install and Activate an eSIM on a Sony Device?>
How to Install and Activate an eSIM on Oppo?>
How to Install and Activate an eSIM on a Motorola?>
How to Install and Activate an eSIM on a Xiaomi?>
How to Install and Activate an eSIM on the Google Pixel?>
How to Install and Activate an eSIM on a Samsung Galaxy?>
How to Install and Activate an eSIM on The Huawei?>
How to Install and Activate eSIM on iPhone?>
How to Install and Activate an eSIM on a Vivo Mobile?>
How to Install and Activate an eSIM on OnePlus Devices?>
How to Install and Activate an eSIM on an Honor Device?>
How to Transfer eSIM to Another Phone?>
How to Edit APN Settings on iPhone and Samsung?>
How to Set up Mobile Network APN Settings on Sony?>
How to Set up APN Settings Android on Oppo?>
How to Change Motorola APN Settings?>
How to Edit APN Settings on Xiaomi?>
How to Set Up Google Pixel APN Settings?>
How to Change Nokia APN Android Settings?>
How to Change OnePlus APN Settings?>
How to Change APN Settings on Huawei Android?>
How to Change APN Settings on Vivo Devices?>
How to Update APN Settings for Honor Devices?>