When Should I Delete a Mossroam eSIM?

Uncertain about whether to remove your Mossroam eSIM? Whether you’ve completed a journey, are switching to a new device, or need to install a different eSIM, this guide will clarify when to take action. We’ll outline the appropriate times to delete your eSIM on iPhone or Android, distinguish between deactivation and deletion, and provide steps for deactivation. Additionally, we’ll offer practical advice to help you decide whether to retain or remove your eSIM.

When You Can Delete Your Mossroam eSIM

You may delete your eSIM in the following scenarios:

  • You’re upgrading to a new phone and want to transfer your eSIM data plan to the new device.
  • The eSIM data plan has expired, rendering the services inaccessible.
  • Your travel has concluded, and the eSIM is no longer needed.
  • Your device has reached its maximum eSIM profile capacity, requiring space for a new profile.
  • You’ve acquired a new eSIM for the same country or region with a more suitable data plan.
  • You plan to sell or give away your current device.

When You Should NOT Delete the eSIM

Avoid deleting your eSIM in these cases:

  • If your eSIM isn’t connecting properly, revisit the activation steps to ensure nothing was overlooked.
  • If you activated your eSIM prior to travel, simply turn off data roaming until you arrive at your destination.
  • When performing a factory reset, avoid selecting options labeled “delete” or “remove” for the eSIM if you still need it.
  • If you have multiple eSIMs and are unsure which to remove, retain them until you identify the one no longer required.

Things to Keep in Mind

  • While keeping expired eSIM profiles is generally fine, regularly managing them is essential, as devices have a limited capacity for storing profiles, which could block new installations.
  • During a factory reset, if prompted to keep or delete the eSIM, consider whether you still need it. If you do, avoid deletion, as some providers may not permit reinstallation.
  • Deactivating an eSIM temporarily pauses its functionality, whereas deleting it permanently removes it from your device.

Troubleshooting Tips

What Happens If I Delete the eSIM?

If you mistakenly delete your Mossroam eSIM on your iPhone or Android, reinstallation may not always be possible. In certain cases, you can attempt to reinstall it manually using the provided codes.

How to deactivate or turn off an eSIM?

If you want to deactivate or turn off your eSIM because you haven’t reached your destination yet or because you want to use a new eSIM on your phone, follow these steps:

To turn off an eSIM on iPhone:

  • Go to Settings > Tap Cellular or Mobile Data > Select the eSIM you want to turn off > Toggle off the Turn On This Line option, and that's it! Your eSIM will be deactivated without being deleted.

To turn off an eSIM on Android:

  • Go to Settings > Connections > SIM Manager > Toggle off the switch for the eSIM you want to turn off, and that's it! Your eSIM will be deactivated without being deleted.