How to Configure Motorola APN Settings for Mossroam?

Ensuring seamless connectivity while on the move requires properly configured Access Point Name (APN) settings on your Motorola device. The APN acts as a gateway, directing your device to the internet for effortless browsing and online access. While Mossroam eSIMs typically come with preconfigured APN settings, manual adjustments may be needed if your device fails to detect the APN or experiences connectivity issues. This guide will explain what an APN is and provide clear steps to update and reset your Motorola APN settings. Let’s get started and keep you connected!

What is the APN for Mossroam eSIM?

Mossroam eSIMs are generally equipped with preconfigured APN settings, allowing you to access data immediately. However, if you encounter connection problems, such as an activation failure at the destination for which you purchased the eSIM, you may need to tweak your Motorola APN settings to enhance connectivity. The correct APN for Mossroam eSIM is "Global," which must be entered exactly as shown in the APN field on your Motorola device. Follow the steps below to configure APN settings on your Android device and restore your mobile data connection.

Steps to set up the APN on your Android Motorola:

  • Go to Settings > Network & Internet > Tap on Mobile Network > Select your Mossroam eSIM.
  • Scroll down and tap on Access Point Names > Check if there is an APN labeled Global and select it. If it doesn't appear, you'll need to create it. To do so, tap the + at the top right > In the Name field, type Mossroam to easily recognize it > Then, in the APN field, enter the word Global > Tap the three dots in the top right corner > Select Save > Once the changes are saved, select the newly created APN (Global) > Finally, restart your device to apply the settings.

Troubleshooting Tips

1. Incorrect APN or Persistent Connection Issues:

If you’ve entered an incorrect APN or still experience no data signal after setting the correct APN, consider resetting the network settings. This action can fix network errors and restore default connection configurations.
Note that resetting network settings will clear Wi-Fi, mobile network, and Bluetooth connections, so back up your passwords beforehand. Next, we’ll walk you through the steps:

To reset network settings on Sony phones:

  • Go to Settings > Scroll down and tap on System > Select Reset options > Tap on Tap Reset Wi-Fi, Mobile & Bluetooth> Finally, tap on Reset settings to reset your network. (If prompted, enter the PIN you use to unlock your screen and tap Next).

2. Manual Operator Selection:

If your device is within the coverage area of the Mossroam eSIM plan and the APN is correctly set but internet access remains unavailable after a network reset, try manually selecting a different operator.

3. Other Android Brands:

For devices from brands like Pixel, Samsung, Xiaomi, Motorola, Vivo, Huawei, Oppo, Nokia, or OnePlus, you’ll find clear, straightforward instructions for configuring APN settings on your Android device without complications.