Your Mossroam eSIM can be used multiple times, but it is restricted to one device at a time. With Mossroam, you can reinstall the eSIM on the same phone and extend your plan by purchasing a Top-Up before the eSIM expires. However, you cannot activate or use the same eSIM on two devices simultaneously. If you’re wondering how to reinstall and reactivate your eSIM, this guide provides all the details you need!

Troubleshooting Tips

When reinstalling your eSIM, ensure you’re connected to a reliable and stable Wi-Fi network to avoid setup issues. Keep your manual codes handy, as they are the most dependable method for reinstallation, although the QR code may also work in some instances.

How to Reinstall Your Mossroam eSIM?

Reinstalling your Mossroam eSIM is straightforward on both iOS and Android devices! Simply configure your eSIM on your phone using either the QR code or manual codes. Follow the instructions provided for iPhone and Android setups.

 On iPhone:

• To reinstall your Mossroam eSIM using a QR code or Manual codes, follow these steps: Go to Settings → Tap on Cellular or Mobile Data → Add eSIM → Use QR Code → Scan the QR code or Enter Details Manually → Next → Continue with Activation.

On Android:

• To reinstall your Mossroam eSIM using a QR code or manual codes, follow these steps: Go to Settings → Connections → SIM Manager → Add eSIM → Scan QR Code or Enter activation code → Add → Continue with Activation.

How to Reactivate Your Mossroam eSIM?

Reviving your Mossroam eSIM is a breeze! Before your existing plan reaches its expiration, you can prolong its usage via our online portal to continue enjoying seamless connectivity at the same destination. While changing destinations isn’t possible, you can add more days to extend your plan without the need to set up a new eSIM. Simply head to the Mossroam website, and you’ll be ready to go!