Install and activate your eSIM on mobile phone

Install and activate

Install just hours before your trip
and activate during your flight or when you arrive at your destination.

Select device

Select the device on which you
will perform the installation.

Install with QR Code

Select “Install with QR Code”
if you have the code on another device to scan.

How to Install an eSIM

After your purchase, we will send aQR codeandmanual instructionsto your email. You will now be able to switch between your Mossroam data plan and the original plan from your provider. The Mossroam data plan will only be operational once you arrive at your destination. Once you land, turn on data roaming on your cell phone settings and activate the Mossroam data plan.

QR warning icon

Before you begin installation with a QR code, there are a few important points to be aware of:

  • You must have the QR code on another screen or device to scan it with your phone camera.
  • Make sure you have a stable internet connection throughout the process.
  • Please note that the QR code can only be scanned once.
  • Do not remove the eSIM from your device as you will not be able to use it again.

Let’s get started together

Learn step by step

●●●
Select the device which you are going to complete the process on

01.
Open your email
Open your email on a different device to the one you will be using for installation and find the email we sent you with the QR code.

If you have not received your code, please contact us.
02.
Scan the QR code
Open your camera on the iPhone you will be installing the eSIM on and scan the code. You can also go to “Settings”, then “Mobile Data” and select “Add Data Plan” to scan the code from there.
03.
Follow the installation steps on your iPhone
Scanning the code will start the installation process. Use our guide below for step-by-step configuration.

Activation guide for your eSIM

Scanning the code will start the installation process. Use our guide below for step-by-step configuration.

Keep “Allow Mobile Data Switching” turned off to avoid additional roaming charges.

eSIM Installation Android Tutorials

1.Open "Settings" on your phone and select “Network and Internet"

2.Select “Mobile network” in the list

3.Select “Download a SIM instead?” in the list

4.Scan QR code to download eSIM profile

Note: To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.

eSIM Installation IOS Tutorials

1.Open "Settings" on your iphone and select “Mobile Data”

2.Select “Add Data Plan” in the list

3.Scan QR code download eSIM profile

4.After downloaded the eSIM profile, the eSIM can be activated after some basic settings

Note: To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.

Congratulations! Your plan is now active and you can start using your data.

You must be at the destination for which you purchased your eSIM to activate.

Don’t worry! We are here for you.

If you have any questions during this process, remember we’re here to assist you 24/7 through our Online chat.

Let’s talk!
Customer Support