1️⃣ What is eSIM?

eSIM (Embedded SIM) is a digital SIM card that allows activation via QR code or email without needing a physical card.
✅ Advantages:

  • No card swapping, easy carrier switching
  • Ideal for frequent travelers and users worried about losing SIM cards

2️⃣ Check Device Compatibility

Dial *#06# dialing interface, enter *#06#, willpop up the phone lMEl information interface, if you can see the ElD information, there is a built-in eSlM.

3️⃣ Purchase eSIM & Receive Activation Email

🛒 How to Buy:

  1. Select a plan by destination (global/regional data packages)
  2. After payment, receive QR code + activation details via email

📧 Sample Email:

Subject: Get Connected with Your Mossroam eSIM!
Content:

  • QR code (for scanning)
  • Customer support link

4️⃣ eSIM Installation (iOS Tutorials)

1.In “Settings” ,select “Mobile Data”

2.Select “Add Data Plan”

3.Scan QR code

4.After downloaded the eSIM profile, the SIM can be activated after some basic settings

5️⃣  eSIM Installation ( Android Tutorials)

1.In “Settings” ,select “Network and Internet"

2.Select “Mobile network”

3.Select “Download a SIM instead?”

4.Scan QR code to download eSIM profile

6️⃣ Troubleshooting & Support

🔧 Common Issues:
❌ Scan failed → Manually enter SM-DP+ address
❌ No signal → Verify Data Roaming is enabled
❌ Data not working → Restart device or manually select network

📞 Customer Support:

  • Contact seller’s live chat (via website)
  • Provide order number + device model +iccid for assistance
  • Purchase backup data if urgently needed