How to Configure APN Settings on iPhone and Samsung Devices?

The Access Point Name (APN) serves as a gateway, linking your mobile device to the internet via your carrier’s network. Mossroam eSIMs are designed with preconfigured APN settings for iPhone and Samsung devices, typically requiring no manual changes. However, in certain cases, tweaking these settings can enhance connectivity on iOS and Android devices. This guide will walk you through the process of updating APN settings to ensure a smooth and reliable connection. Read on for more details!

Steps to Configure APN Settings on iPhone and Samsung Devices

To adjust the APN settings for your Mossroam eSIM, use "Global" as the APN value. We’ll guide you through the straightforward steps to view and modify the APN on both iPhone and Samsung devices, keeping you connected without hassle.

To edit APN settings on iPhone:

• Go to Settings > Cellular or Mobile Data > Select your Mossroam eSIM > Tap on Cellular Data Network or Mobile Data Network > Complete only the fields where it says APN (Access Point Name) > Type Global > Save the settings and make sure mobile data is turned on.

To edit APN settings on Samsung:

• Go to Settings > Go to Connections > Tap Mobile networks  > Select Access Point Names or APN.
• Check if there is an APN with the word 'Global' and select it, if it doesn't appear, you need to create it > To create it, press the Add (+) icon > In the Name option, type Mossroam to recognize it > Then, in APN, enter the word 'Global' > Tap on the Menu icon (three dots) in the top-right corner > Select Save > Once the changes are saved, select the newly created APN (Global).

Troubleshooting Tips

If you encounter connectivity issues or have input an incorrect APN, resetting your network settings can restore defaults and resolve errors. Below are the steps to reset network settings on iPhone and Samsung devices. Be aware that resetting network settings on an iPhone will clear all saved Wi-Fi passwords.

To Reset Network Settings on iPhone:

• Go to Settings > Tap on General > Scroll down > Select Transfer or Reset iPhone > Then on Reset > Choose Reset Network Settings and confirm your selection with the Reset Network Settings option.

To Reset Network Settings on Samsung:

• Go to Settings > Tap on Connection > Select General Management > Then on Reset > Choose Reset mobile network settings (If you're prompted to enter a PIN, enter the code you use to unlock the screen and tap Next) > Confirm your selection with the Reset settings option.

For Android devices from other brands, such as Xiaomi, Huawei, Motorola, Vivo, Pixel, Nokia, Sony, OnePlus, Oppo, or Honor, refer to our tailored guides for each model to effortlessly configure APN settings on your Android device.