Is My Phone Unlocked to Use with Another Carrier?

Many phones are tied to a specific carrier, restricting your ability to switch to another provider. These carrier locks limit the device to operating solely on a designated network. If you’re wondering whether your phone is unlocked, you can easily verify this through your device settings. This guide will walk you through the steps to determine if your phone is unlocked and ready to use with a Mossroam eSIM.

How to Check if Your iPhone is Unlocked?

You can check if your iPhone is unlocked to use with another carrier directly from your device's settings by following these steps:

• Go to Settings > General > About > Scroll down until find Carrier Lock > If you see ¨SIM Locked¨ your iPhone is locked. If you see “No SIM restrictions”, your iPhone is unlocked and ready to use an eSIM.

How to Check if Your Android Phone is Unlocked?

You can easily know if your Android is unlocked directly on your device by following these simple steps:

• Go to Settings > Tap on Connections > Select Mobile networks > Choose Network operators > Turn off Select automatically to view available operators. If you only see your carrier name, your phone is locked, but If you see names of several providers different from yours, it means your Android is unlocked.

Troubleshooting Tips

• Locked Phone with eSIM Support: If your phone supports eSIM but is carrier-locked, reach out to your carrier to request an unlock. Once unlocked, you’ll be able to use a Mossroam eSIM with other providers seamlessly.
• Setting Up an Unlocked eSIM-Compatible Phone: After confirming your phone is unlocked, you can effortlessly install the Mossroam eSIM. We suggest setting it up a day before your trip and activating the data plan upon arriving at your destination for optimal connectivity.