How to Configure APN Settings for Mossroam on Vivo Devices?

Ensuring a reliable and fast data connection on your Vivo device depends on correctly configured APN (Access Point Name) settings. The APN serves as the gateway that connects your Vivo to the mobile network, enabling internet access and other services. While Mossroam eSIMs typically come with pre-configured APN settings, manual adjustments may be necessary if your device fails to detect them automatically. This guide will walk you through the process of editing APN settings on your Vivo Android device and resolving common connectivity issues. Read on to optimize your connection!

How Does the Mossroam APN Work on Your Vivo Device?

Mossroam eSIMs are designed with pre-configured APN settings. However, if you encounter connectivity problems, such as an activation failure at the destination for which you purchased the eSIM, you may need to manually adjust the settings.

The Mossroam APN for Android devices is straightforward: simply enter "Global" in the APN field to enable data and services. Follow the step-by-step instructions below to set it up and ensure a seamless connection.

To Set Up APN Android Settings on Vivo:

  • Go to Settings > Network & Internet > Tap on SIM card and mobile network > Scroll down > Select your Mossroam eSIM.
  • Scroll down and tap on Access Point Names > Check if there is an APN labeled Global and select it. If it doesn't appear, you'll need to create it. To do so, press the + button > In the Name field, type Mossroam to easily recognize it > Then, in the APN field, enter Global > Tap the three dots at the top right > Choose Save > Once the changes are saved, select the newly created APN (Global)

 Troubleshooting Tips

1. Suboptimal Internet Performance:

If your Mossroam APN settings are configured but your internet connection is still underperforming, resetting the APN settings on your Android device can address connectivity issues and restore default configurations.

Resetting network settings will clear saved Wi-Fi, mobile data, and Bluetooth connections, so back up your passwords before proceeding. Follow our steps to reset network settings on your Vivo for uninterrupted connectivity.

To reset network settings on a Vivo Android phone:

  • Go to Settings > Scroll down and tap on System > Select Reset options > Tap on Reset Wi-Fi, mobile & Bluetooth > Finally, tap on Reset settings to reset your network. (If prompted, enter the PIN you use to unlock your screen and tap Next).

2. Manual Operator Selection:

If your device is within the coverage area of the Mossroam eSIM plan, the APN is correctly set, and resetting network settings hasn’t resolved the lack of internet, try manually switching to a different network operator.

3. APN Setup for Other Android Brands:

If your device is from another brand, such as Samsung, Huawei, Xiaomi, Honor, or Pixel, you’ll find tailored, step-by-step guides to help you config