What Happens When You Use All Your Mossroam eSIM Data?

If you’re using a Mossroam eSIM and wondering what occurs when you deplete your phone’s data, the answer is straightforward: once your plan’s data is exhausted, the eSIM ceases to function. You cannot add a Top-Up after the plan expires, so you’ll need to purchase a new eSIM. No need to panic! We’ll guide you on how to confirm whether you’ve truly run out of data or if it’s simply a connectivity issue.

How to Check If Your Mobile Data Is Depleted?

Determining if you’ve used up your data is simple. Please contact our 24/7 customer support team at support@mossroam.net or our online chat function to check your data balance. eSIMs with limited data or specific daily GB allowances will deactivate automatically once the data is consumed or the plan’s duration ends. Conversely, Unlimited Data eSIMs have no daily caps but will stop working when the plan period concludes. Note that with Mossroam, any unused data does not carry over and is forfeited upon plan expiration.

Things to Keep in Mind

Here are key points to effectively manage your Mossroam eSIM:

• The eSIM’s validity begins when you arrive at your destination, activate it, and connect to a supported network. The duration varies based on the plan you selected.
• For limited data plans, your data is evenly allocated across the plan’s days. To avoid running out, you can buy a top-up plan before your current plan expires.
• With an unlimited data plan, you won’t exhaust your data, but exceeding the local operator’s Fair Usage Policy limit may result in reduced speeds.
•  When your eSIM’s validity period ends, you must purchase a new plan to resume data usage.

Troubleshooting Tips

If your eSIM still has data or days remaining but isn’t working, you may be facing a connectivity issue on your iPhone or Android. This doesn’t necessarily mean your plan is depleted or expired.