How to Install and Activate a Mossroam eSIM on iPhone?

Configuring a Mossroam eSIM on your iPhone is a straightforward process! This guide will lead you through the steps to install and activate your eSIM, along with practical tips to ensure seamless connectivity wherever your travels take you. Let’s dive in!

Things to Keep in Mind

  • Before you begin setting up your Mossroam eSIM, take note of these essential points for a smooth experience:
  • A stable Wi-Fi connection is crucial for installing the eSIM on your iPhone.
  • Have the QR code or manual activation codes, sent via email, ready for eSIM activation.
  • Verify that your iPhone is unlocked and supports eSIM technology.
  • To prevent last-minute hiccups, install your Mossroam eSIM at least one day before your trip, ideally at home or in a location with secure Wi-Fi.
  • Different installation methods may vary in effectiveness based on your device and network. If one approach fails, try an alternative to complete your eSIM setup.

How to Install a Mossroam eSIM on iPhone?

You can install your Mossroam eSIM using two primary methods: scanning a QR code or manually entering the activation details.

To Install eSIM on an iPhone with a QR code:

  • Go to Settings → Tap on Cellular or Mobile Data → Select Add eSIM  → Use QR Code → Scan the QR code → Tap Continue when the “Activate eSIM” screen appears (this step advances the setup, but won’t activate the eSIM yet) → Continue with the setup.

To Manually Install eSIM on an iPhone:

  • Go to Settings → Tap on Cellular or Mobile Data → Select Add eSIM → Use QR Code → Enter Details Manually → Copy and paste the SM-DP address and Activation Code you found in your email (These are not links, but rather codes to be entered in the designated space) → Next → Tap Continue when the “Activate eSIM” screen appears (this step advances the setup, but won’t activate the eSIM yet) → Continue with the setup.

To Complete the eSIM Setup on iPhone:

  • When the Cellular Setup Complete screen appears, tap Done → Assign a name to your new line (Mossroam) and then Continue → Select your Default Line for messages and calls → Choose Primary to keep using your number for iMessage and FaceTime → Set the Mossroam eSIM as your Cellular Data.

How to Activate a Mossroam eSIM on iPhone?

Ensure you activate your Mossroam eSIM only after arriving at your destination to maximize your plan’s usage. To activate your eSIM and enable cellular data on your iPhone, just follow these simple steps:

  • Go to Settings →  Cellular → Tap your personal SIMs or eSIMs → Turn off your personal SIMs or eSIMs by switching off the "Turn On This Line" option →  Go back to Cellular or Mobile Data 
  • Tap on the Mossroam eSIM (it may appear as Travel, Business, Secondary, or the name you assigned during setup) → Make sure that "Turn On This Line" is enabled for the Mossroam eSIM → Activate Data Roaming → Go back to Cellular or Mobile Data → Tap on Cellular Data and select the Mossroam eSIM as the mobile data line → Finally, make sure “Allow Cellular Data Switching” is turned off, so your phone doesn’t automatically switch between data lines based on signal strength.

Troubleshooting Tips

If your iPhone struggles to connect to the network after enabling data roaming, avoid deleting the eSIM. Instead, try manually selecting an available network by following the provided steps.

  • · Go to Settings → Tap on Cellular or Mobile Data → Select Mossroam Line → Then Network Selection → Disable automatic network selection and wait for available operators to load.