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Frequently Asked Questions (FAQs)
Find helpful information to answer your questions
When will I receive my eSIM? v
Once you make the payment, we will send your Mossroam eSIM to the email you entered during the purchase process in 24 hours.
Does my cellphone support eSIM? v
You can check if your smartphone is eSIM compatible here. Please note that your device must be unlocked and free of any carrier restrictions in order to install eSIM data plans!
When should I set up my eSIM? v
Set up your eSIM before your departure. Once you reach your destination, just activate the data plan turning on data roaming. We recommend you print the QR code to take it and manual instructions with you on vacation, just in case. Remember that you need internet access to install the eSIM.
Does the Mossroam eSIM support hotspot? v
Yes, Wi-Fi Hotspot (Internet Sharing) is included where indicated on Unlimited and Prepaid plans. In select locations, Wi-Fi Hotspot may be restricted (more info).
Are there any additional fees? v
Our eSIM data plans are prepaid, and the prices you see are inclusive of all taxes and fees. Mossroam eSIM will never charge you roaming fees or other charges with our data plans.
Does the eSIM come with a local number? v
No, Mossroam's eSIMs are data-only and do not have a local number.
Can I make phone calls and send messages with my Mossroam eSIM? v
The Mossroam eSIM only allows you to use mobile data. It does not include a local phone number for mobile calls or messages. You can still make calls using apps like WhatsApp.
Does the Mossroam eSIM include a local phone number? v
No, our Mossroam eSIM plans are data only eSIM plans. They do not include a local number. However, you can continue to use your regular phone number.
Do I have to activate data roaming on my device? v
Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your mobile settings. This will not incur any additional charges, as long as you have already set up the Mossroam eSIM.
What happens if I use up my data or my days of validity? v
If you use all your data or run out of days, your eSIM card will no longer work and you will lose internet connection.