Can I make phone calls and send messages with my Indonesia eSIM?
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The Indonesia eSIM only allows you to use mobile data. It does not include a local phone number for mobile calls or messages. You can still make calls using apps like WhatsApp.
Does the Indonesia eSIM include a local phone number?
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No, our Indonesia eSIM plans are data only eSIM plans. They do not include a local number. However, you can continue to use your regular phone number.
Can I keep my regular phone number?
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Yes. Installing a Indonesia eSIM does not replace your existing phone plan, but adds a new secondary data plan. You can keep using your regular number separately from the eSIM, or with apps like WhatsApp and iMessage. It's like giving your phone an extra superpower!
Which devices work with the Mossroam eSIM card?
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You can check if your smartphone is eSIM compatible here.Please note that your device must be unlocked and free of any carrier restrictions in order to install eSIM data plans!
When should I set up my eSIM?
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Set up your eSIM before your departure. Once you reach your destination, just activate the data plan turning on data roaming. We recommend you print the QR code to take it and manual instructions with you on vacation, just in case. Remember that you need internet access to install the eSIM.
When will I receive my eSIM?
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Once you make the payment, we will send your Mossroam eSIM to the email you entered during the purchase process in 24 hours.
What do I do if I delete or lose my eSIM's QR code?
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If you cannot find the code, please contact our 24/7 customer support team at support@mossroam.net or our online chat function. We will resend the code to your email.
When should I set up my eSIM?
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Set up your eSIM before your departure. Once you reach your destination, just activate the data plan turning on data roaming. We recommend you print the QR code to take it and manual instructions with you on vacation, just in case. Remember that you need internet access to install the eSIM.
How can I check my data balance?
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please contact our 24/7 customer support team at support@mossroam.net or our online chat function to check your data balance.
How long is this QR code good for?
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The QR code is valid for 180 days from the date of receipt of the code.
How quick is the Mossroam eSIM?
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The Mossroam eSIM offers maximum speed coverage (4GLTE/5GLTE). But bear in mind that in some areas of limited coverage there may be a lower speed connection.
Do I have to activate data roaming on my device?
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Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your mobile settings. This will not incur any additional charges, as long as you have already set up the Mossroam eSIM.
What happens if I use up my data or my days of validity?
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If you use all your data or run out of days, your eSIM card will no longer work and you will lose internet connection.
Does the Mossroam eSIM support hotspot?
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Yes, Wi-Fi Hotspot (Internet Sharing) is included where indicated on Unlimited and Prepaid plans. In select locations, Wi-Fi Hotspot may be restricted (more info).
Does the eSIM come with a local number?
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No, Mossroam's eSIMs are data-only and do not have a local number.
How secure is eSIM data?
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eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives.
Are there any additional fees?
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Our eSIM data plans are prepaid, and the prices you see are inclusive of all taxes and fees. Mossroam esim will never charge you roaming fees or other charges with our data plans.
Do I need to remove my primary SIM card to use Mossroam's eSIM?
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No, you don't have to. You can keep your primary SIM card in your phone while using Mossroam's eSIM for your data. Make sure to update your phone settings to use Mossroam's eSIM for data to avoid incurring roaming costs.
How do I get a refund?
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"At Mossroam we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:
– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.
Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days."
Is Mossroam my best option?
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It is! Of course if you ask us which eSIM card is the best, we will naturally answer it’s ours! Why? Because of our unlimited data, the flexibility to select a custom number of days, and many more special features.